Saiba como contestar

[{"selector":"#anim-674796bc-d745-4071-89c8-91bf8ecd81eb","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-3abc14f5-468f-4e8f-b843-5cbe78acd830","keyframes":{"transform":["translate3d(0px, 1912.41762%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-ae9e3634-2781-43ba-9ead-c730834400c5","keyframes":{"transform":["translate3d(-115.2381%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":1200,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-166de43b-0416-45c8-a7f8-65dd3a25a7af","keyframes":{"opacity":[0,1]},"delay":0,"duration":1200,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-cc19df1d-8057-4427-8ace-b7164d2e3abc","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":1200,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] [{"selector":"#anim-ba80cc9d-4167-48e5-ae0f-30d1b4f20400","keyframes":{"transform":["translate3d(-115.2381%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":1200,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-4f166591-9b81-4c93-9293-f6e6375d8d4b","keyframes":{"opacity":[0,1]},"delay":0,"duration":1200,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-88e899c7-42af-43bc-94f1-59c721b9675e","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":1200,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}]

De acordo com a Anatel, o consumidor tem até 3 anos para contestar valores cobrados indevidamente nas contas de telecom. (Resolução 623 de 2014)

[{"selector":"#anim-4457da39-e260-41e2-bac7-b29f53e5dc16","keyframes":{"opacity":[0,1]},"delay":200,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-ccaf6310-39cc-427e-bb3c-e401f856b8eb","keyframes":{"transform":["translate3d(-115.60509%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":200,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-49eaf353-d8bb-4b76-9209-ba3197e55396","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] [{"selector":"#anim-afcf4626-0591-410a-97ea-7ddefaa8782f","keyframes":{"transform":["scale(0.3333333333333333)","scale(1)"]},"delay":0,"duration":600,"easing":"cubic-bezier(.3,0,.55,1)","fill":"forwards"}]

✋

[{"selector":"#anim-73acee79-a3f9-4ab2-a91f-d611c3027754","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-ef9dc52c-18b4-4a51-98b0-359d4a441aec","keyframes":{"transform":["translate3d(0px, 494.84119%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-f1904c0e-b0f7-4d87-bd9a-70abbcb9000b","keyframes":{"opacity":[0,1]},"delay":600,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-fc8b3314-6cfa-4c31-8daa-ba21ea6a4538","keyframes":{"transform":["translate3d(-170.42254%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":600,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-83daaa58-28cf-4ed4-b876-ab3be375168a","keyframes":{"opacity":[0,1]},"delay":1200,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-4d69755c-9bb1-4c7f-aae4-ace1e3fa8e91","keyframes":{"transform":["translate3d(-116.39871%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":1200,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-79fef814-1bd3-48ee-82d6-43c646aef3e8","keyframes":{"opacity":[0,1]},"delay":1200,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-b6048932-8473-4972-949e-c1bdd637382c","keyframes":{"transform":["translate3d(-134.61538%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":1200,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-fa922b09-dadd-4ad1-b2ef-e68a0525b3ed","keyframes":{"opacity":[0,1]},"delay":1200,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-35abe3ef-d42f-47ed-8cb8-771228b2a5a2","keyframes":{"transform":["translate3d(-128.73563%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":1200,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-d4f9b491-3ba6-40ae-8275-9f9790a6876b","keyframes":{"opacity":[0,1]},"delay":1800,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-5cddcd01-dff9-49b9-890e-5bd4dc7bb8fb","keyframes":{"transform":["translate3d(-116.39871%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":1800,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-666a1289-41d8-47ef-aa25-ede22ff306e1","keyframes":{"opacity":[0,1]},"delay":1800,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-69c2e769-bce6-41f7-8e22-25474ebfa8dc","keyframes":{"transform":["translate3d(-134.61538%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":1800,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-336bc226-f062-49c0-84f8-ec55c982a1a5","keyframes":{"opacity":[0,1]},"delay":1800,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-03bdc055-7fba-4776-ab53-5bb7638e01fc","keyframes":{"transform":["translate3d(-129.11877%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":1800,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] Contato direto com a operadora Reclamação junto à Anatel, caso o problema não seja resolvido

⏳

[{"selector":"#anim-4a0d5b11-6db4-40df-88dd-d92ca7665192","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-1adb6ace-dd0c-49b4-adef-a9178248ea98","keyframes":{"transform":["translate3d(0px, 476.98408%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-e50d5de9-ca14-4565-83c7-35e34980a022","keyframes":{"opacity":[0,1]},"delay":600,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-a8f0e840-2dae-4544-8209-b55aed28b3cd","keyframes":{"transform":["translate3d(-172.76995%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":600,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-0925f66d-0765-4af0-a854-000a7827803f","keyframes":{"opacity":[0,1]},"delay":1200,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-22467585-1203-4de5-bff7-9753b24d05e3","keyframes":{"transform":["translate3d(-116.07717%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":1200,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-5c920cf4-18cf-4586-b968-00b1d76f7f1e","keyframes":{"opacity":[0,1]},"delay":1200,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-fb654498-a3ce-4659-ae22-4376bb4ec644","keyframes":{"transform":["translate3d(-126.61871%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":1200,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] Operadoras têm até 5 dias para responder ao pedido de contestação Importante: não esqueça de anotar o número do protocolo de atendimento da operadora

⏳

[{"selector":"#anim-5f3f651f-008f-4f88-9732-2d70e28c4927","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-f9056d12-551d-4048-accb-f4c9a0f02571","keyframes":{"transform":["translate3d(0px, 460.91261%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-0aad6c1c-afb8-41b9-bd48-d15aa9e247bd","keyframes":{"opacity":[0,1]},"delay":600,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-d9173abf-da13-46d6-8b55-337af33c724f","keyframes":{"transform":["translate3d(-171.36149%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":600,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-86926967-ee4a-4050-a351-d6f895c40117","keyframes":{"opacity":[0,1]},"delay":1600,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-96157a47-e2ce-46ad-a3b2-25e6fcfe583a","keyframes":{"transform":["translate3d(-116.39871%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":1600,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-440ef798-d51f-479d-a915-7587838f6034","keyframes":{"opacity":[0,1]},"delay":1600,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-55c030e0-3244-48d8-8117-98efec959732","keyframes":{"transform":["translate3d(-129.0566%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":1600,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] Em caso de resposta não satisfatória: • consumidor tem até 15 dias para reabrir o chamado • operadora tem até 30 dias para uma resposta final ou terá que fazer a devolução automática

💵

[{"selector":"#anim-e1a87e0b-1604-4464-ab2b-ab78c942cb26","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-8d94c5fa-bf3e-4262-888e-d43b18f88015","keyframes":{"transform":["translate3d(0px, 639.29530%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-85a89974-e899-4ab5-a846-44d12f125587","keyframes":{"opacity":[0,1]},"delay":600,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-484ececc-19b3-4932-a81d-4ebbafa4b1e3","keyframes":{"transform":["translate3d(-166.35946%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":600,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-b0e65a27-3741-435b-ac11-cf34d67ed618","keyframes":{"opacity":[0,1]},"delay":1200,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-8afff16b-17f1-4832-8304-18f64975efbc","keyframes":{"transform":["translate3d(-118.00643%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":1200,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-a7185a06-7f78-4aa3-bcf4-508d57c76a89","keyframes":{"opacity":[0,1]},"delay":1200,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-a40cbfed-a1f4-468d-a03f-10606bd06b52","keyframes":{"transform":["translate3d(-247.05875%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":1200,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-c67cf999-2d37-4e57-8c50-6019346798dd","keyframes":{"opacity":[0,1]},"delay":1200,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-8205f1d7-0aeb-4b4a-8618-2a23e9031429","keyframes":{"transform":["translate3d(-136.39847%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":1200,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-dc6d4239-933e-4868-8130-2df1ab8ee7bb","keyframes":{"opacity":[0,1]},"delay":1800,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-8043c0f0-3e3b-45db-87a7-45b9b01244fd","keyframes":{"transform":["translate3d(-117.0418%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":1800,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-ce9ac374-01b1-45eb-aef3-4004f08d165a","keyframes":{"opacity":[0,1]},"delay":1800,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-0342f0f3-357a-4e17-8e27-13a687805884","keyframes":{"transform":["translate3d(-215.38461%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":1800,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-9ac56f4c-617e-441a-94a5-19a031fc3750","keyframes":{"opacity":[0,1]},"delay":1800,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-4b14ff03-559e-4c77-b563-775ef4d7584f","keyframes":{"transform":["translate3d(-137.16475%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":1800,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-ed8104ea-9367-434e-bd5b-fec53aafbd64","keyframes":{"opacity":[0,1]},"delay":2300,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-f224dec8-5f5c-41bb-a82f-b3fb492a596e","keyframes":{"transform":["translate3d(-116.39871%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":2300,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-835d14d9-678e-4189-ba88-d7a8fdf91267","keyframes":{"opacity":[0,1]},"delay":2300,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-a72dd28d-5ae1-43b6-9b1d-2ae5f58fa077","keyframes":{"transform":["translate3d(-215.38461%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":2300,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-182838ae-c5aa-42e4-b5c6-0a11a7602a10","keyframes":{"opacity":[0,1]},"delay":2300,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-fc6d0d16-706a-4277-ae05-855776e12d04","keyframes":{"transform":["translate3d(-136.78161%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":2300,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] Abatimento na próxima fatura Créditos com validade mínima de 90 dias Devolução via depósito bancário

⚠

[{"selector":"#anim-2cd79c87-757f-4c55-892e-720359e80935","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-a7288832-10f2-4c06-bb0c-0d1a89b1a421","keyframes":{"transform":["translate3d(0px, 472.51975%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-c5164b9d-4070-4940-8609-65c30bf21176","keyframes":{"opacity":[0,1]},"delay":600,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-59bad94a-6c64-4177-bf4a-d55ce191272b","keyframes":{"transform":["translate3d(-115.92356%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":600,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-2234bf05-9c85-4a67-8f11-93397108b02f","keyframes":{"opacity":[0,1]},"delay":1200,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-f22c91c4-5a7e-4e75-b599-566fbf6ba2d9","keyframes":{"transform":["translate3d(-116.07717%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":1200,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-69242d1e-1bb6-4f64-b3b3-185351eea1a8","keyframes":{"opacity":[0,1]},"delay":1200,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-ac61e083-db23-4784-82fb-e4f3b5bfc78e","keyframes":{"transform":["translate3d(-128.3525%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":1200,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] Valores pagos indevidamente devem ser devolvidos em dobro, acrescidos de juros de 1% ao mês e correção monetária

Ainda tem dúvida sobre contestação de fatura?

[{"selector":"#anim-edb41a32-bbf0-4bdf-bc89-48c043da82fa","keyframes":{"opacity":[0,1]},"delay":0,"duration":900,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-67dac022-ee06-45f0-b2bd-79320ff23afa","keyframes":{"transform":["translate3d(-115.77287%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":900,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-d72911ea-cb76-4140-b675-765a05a32c2d","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-7e473fb2-9053-444b-9611-e16d87284ad5","keyframes":{"transform":["translate3d(0px, 1891.82950%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-51656599-a53d-47f7-aa3c-c85fd8549268","keyframes":{"opacity":[0,1]},"delay":200,"duration":900,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-7fc57f12-3947-4c96-ac47-df105404747e","keyframes":{"transform":["translate3d(-120.86957%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":200,"duration":900,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-7773e57b-36db-4a44-909b-49bd5150a9ea","keyframes":{"opacity":[0,1]},"delay":300,"duration":1600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-f00da733-4462-44ee-b3c2-daff20daf14d","keyframes":{"transform":["translate3d(99.39394%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":300,"duration":1600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}]

Saiba como contestar

Identificou uma cobrança indevida na fatura de telecom?

De acordo com a Anatel, o consumidor tem até 3 anos para contestar valores cobrados indevidamente nas contas de telecom. (Resolução 623 de 2014)

✋

Como contestar

1ª opção

2ª opção

⏳

Prazos

⏳

Prazos

💵

Três formas de compensação

1

2

3

⚠

Vale lembrar!

Ainda tem dúvida sobre contestação de fatura?