Nº de reclamações recebidas pela Anatel é o menor em 6 anos

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A Anatel recebeu 1,22 milhão de reclamações contra as prestadoras de telecom entre janeiro e junho de 2021, 15% a menos do que no período anterior

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Esse é o menor volume de reclamações desde 2015, quando foram registradas quatro milhões de queixas pelos consumidores

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Reclamações registradas (telefonia)

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Reclamações registradas (internet + TV)

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A banda larga fixa continua sendo o serviço com maior índice de reclamações, seguido pela telefonia fixa e TV por assinatura.

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Índice de reclamações

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Com esses números, é retomada uma tendência de queda nas reclamações que vinha ocorrendo desde 2015, interrompida somente pela pandemia da Covid-19 em razão das mudanças de hábitos de consumo.

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Quer ver mais conteúdos sobre Telecom e TI?

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